Delivery & Refund Policy

Effective Date: March 7, 2026

At EaFxWay.com, we sell digital products only, including Forex Expert Advisors (EAs), indicators, set files, templates, guides, and related downloadable resources. Please read this Delivery & Refund Policy carefully before placing an order.

By purchasing from our Website, you agree to this Policy, our Terms of Service, and any product-specific terms shown on the product page.

1. Digital Delivery Only

All products sold on EaFxWay.com are delivered digitally unless otherwise stated on the relevant product page.

• No physical products will be shipped
• Your product will be delivered by download link, email, account access, or another electronic method
• Please make sure you enter a valid email address at checkout

Once your order is successfully completed and payment is confirmed, the download link or access instructions will be sent to your email.

If you do not receive your delivery email, please check your spam/junk folder first. If you still cannot find it, contact us and we will assist you.

2. Delivery Timeframes

We aim to deliver all products as quickly as possible.

Standard Delivery

Approximately 99% of products are delivered within 1 minute after your payment is confirmed.

Pre-Order or Delayed Delivery Products

A small number of products may be marked as pre-order, special delivery, or otherwise require manual processing.

For these products:

• delivery may take a few hours
• delivery will generally be completed within 12 hours maximum
• where relevant, the expected delivery timing will be stated on the product page

3. How Delivery Works

The usual delivery process is as follows:

1. Choose the product and add it to your cart
2. Complete payment securely
3. Receive your download link or access instructions by email
4. Download and use your product

If you experience any issue with accessing or downloading your product, please contact us at:

Support: [email protected]
Billing / Refunds: [email protected]

4. Trial Replacement Policy (First 3 Days)

We understand that sometimes a product may not be the right fit for your needs.

Within the first 3 days from the date of purchase, if you are not satisfied with the product or you believe it does not meet your expectations, you may contact us with a valid reason, and we may offer you a replacement product of equal or lesser value.

This trial replacement policy is intended as a fair solution for customers who are dissatisfied with a purchase, but it does not guarantee a cash refund in cases of preference, performance expectation, or personal strategy suitability.

Important

Under this policy:

• you may request one replacement
• the replacement must be of equal or lower value
• any price difference is not refundable
• approval is at our reasonable discretion after reviewing your request

5. Refund Eligibility for Technical Defects

Because our products are digital goods, refunds are generally limited. However, we offer a 100% refund where a product has a confirmed technical defect that cannot be fixed.

You may be eligible for a full refund if:

• the product cannot be properly installed or attached to the trading chart after following the correct instructions;
• the product produces a persistent technical error or warning caused by the product itself;
• the product requires a license or activation that was not disclosed and cannot be resolved;
• the product contains another confirmed technical defect that we verify and are unable to fix within a reasonable period.

To be considered for a technical refund, you must contact us and provide enough information for us to review the issue, including screenshots, error messages, logs, or other supporting evidence where applicable.

If we confirm that the issue is a genuine product-side technical defect and that it cannot be fixed, we will issue a 100% refund.

6. Cases Where Replacements or Refunds Will Not Be Issued

Replacements or refunds will not be issued in the following cases:

• you simply do not like the product;
• the product does not meet your profit expectations;
• you do not achieve your desired trading results;
• market conditions, broker conditions, spreads, slippage, latency, execution differences, VPS issues, or account settings affect performance;
• you purchased the wrong product by mistake;
• you changed your mind after delivery;
• you fail to follow the installation or usage instructions provided;
• the issue is caused by your broker, platform environment, third-party software, or incorrect configuration rather than by the product itself;
• you request a refund based only on strategy preference or personal dissatisfaction where the product is functioning technically as delivered.

Performance Disclaimer

Forex trading carries substantial risk. No EA, indicator, or trading tool can guarantee profits or eliminate risk. Product performance may vary depending on market conditions, broker execution, account settings, and user decisions.

7. How to Request a Replacement or Refund

If you would like to request a replacement under the 3-day Trial Replacement Policy or a refund for a technical defect, please follow these steps:

Step 1: Contact Us

Send your request to:

Support: [email protected]
Billing / Refunds: [email protected]

Step 2: Provide Details

Please include:

• your order number;
• the product name;
• a clear description of the issue;
• screenshots, error messages, or logs if relevant;
• any steps you have already taken

Step 3: Review

We will review your request and may contact you for additional information, troubleshooting steps, or clarification.

Step 4: Decision

After review, we will notify you whether your request is:

• approved for a replacement;
• approved for a refund; or
• denied based on this Policy

8. Refund Processing Time

If your refund is approved for a confirmed technical defect:

• the refund will be sent to the original payment method, unless otherwise required by the payment provider or applicable law;
• refunds are generally processed within 7 business days after approval;
• actual posting time may vary depending on your bank or payment provider

If you have not received an approved refund within the expected timeframe, please contact us at [email protected].

9. Chargebacks and Payment Disputes

If you experience a problem with your order, we strongly encourage you to contact us first so we can try to resolve the issue quickly and fairly.

If you initiate a chargeback or payment dispute without first contacting us to attempt resolution, we may temporarily suspend access to your downloads, account, or license while the matter is under review. We also reserve the right to provide relevant evidence of purchase, delivery, access, communications, and these policies to the payment provider in order to respond to the dispute.

We are committed to making reasonable efforts to resolve legitimate concerns directly and promptly.

10. Support for Delivery and Installation Issues

If your issue relates to delivery, download access, or basic installation, we will make reasonable efforts to assist you.

Support may include:

• resending the download link;
• helping you locate the correct files;
• clarifying installation steps;
• reviewing obvious product-side technical issues;
• assisting with activation or access-related issues;
• clarifying basic compatibility questions listed on the product page.

Support does not guarantee:

• custom setup for every broker or environment;
• profitability optimization;
• one-on-one trading advice;
• strategy tuning for your account;
• support for unrelated third-party software or services

11. Trading Risk Notice

Please always trade carefully.

Forex trading and automated trading tools involve high risk. EAs and indicators do not replace your own judgment, risk management, or trading decisions.

Before using any product on a live account, we strongly recommend that you:

• test it thoroughly on a demo account first;
• verify compatibility with your broker and trading platform;
• use appropriate risk management at all times

You remain solely responsible for your trading decisions and for how you use any product purchased from EaFxWay.com.

12. Contact Us

If you have any questions about delivery, replacements, refunds, or product access, please contact us:

EA FX WAY
Support: [email protected]
Billing / Refunds: [email protected]
Contact page: the Contact page on our Website
Telegram support (optional): the Telegram support channel listed on our Website