Privacy Policy

Effective Date: March 7, 2026

This Privacy Policy explains how EA FX WAY (“EaFxWay,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit EaFxWay.com (the “Website”), place an order, download a product, request support, contact us, or otherwise interact with our services.

EaFxWay.com is an ecommerce website that markets and sells digital software products and related resources, including Forex Expert Advisors (EAs), indicators, set files, templates, guides, utilities, and other downloadable materials. This Privacy Policy applies to your use of the Website and to purchases, downloads, support requests, and communications relating to products sold through the Website.

By using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.

1. Who We Are

EaFxWay.com is operated by EA FX WAY, the owner and publisher of this Website.

If you have privacy questions or wish to exercise your privacy rights, you may contact us at:

Support: [email protected]
Billing: [email protected]
Contact page: the Contact page on our Website
Telegram support (optional): the Telegram support channel listed on our Website

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect:

• when you browse or use the Website;
• when you place an order or attempt to place an order;
• when you download or access digital products;
• when you contact us for pre-sale questions, billing issues, refund issues, or technical support;
• when you subscribe to product updates, newsletters, or promotional messages, if such features are offered;
• when you interact with cookies, analytics tools, or similar technologies on the Website.

This Privacy Policy does not apply to third-party websites, trading platforms, brokers, payment providers, Telegram, or other third-party services that may be linked from or used together with the Website. Those third parties have their own terms and privacy practices.

3. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with the Website.

A. Information You Provide Directly

When you place an order, contact us, request support, or otherwise communicate with us, we may collect:

• your name;
• your email address;
• your billing details;
• your order details;
• the contents of your messages or support requests;
• files, screenshots, logs, statements, or other materials you choose to send us for troubleshooting or support purposes.

B. Order, Transaction, and Commercial Information

When you purchase or attempt to purchase a product, we may collect or receive information such as:

• products viewed, selected, or purchased;
• order number and transaction metadata;
• payment status;
• billing country or region;
• refund, dispute, or chargeback information;
• download, delivery, activation, or access records relating to your purchase.

We do not intentionally request that you send us full payment card numbers through support channels.

C. Technical, Device, and Usage Information

When you use the Website, we may automatically collect certain technical and usage information, such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• referring pages or URLs;
• pages viewed;
• date and time of access;
• approximate location derived from IP address;
• interactions with the Website, such as navigation behavior and page activity;
• server logs and security-related log data.

D. Cookie and Similar Technology Information

We may collect information through cookies, pixels, tags, scripts, local storage, and similar technologies, including information about your browser, session, preferences, and interactions with the Website. More details are provided in Section 9.

E. Marketing and Communication Information

If you choose to subscribe to updates, newsletters, or marketing communications, where available, we may collect your contact details and communication preferences.

4. Information We Generally Do Not Intend to Collect

As part of ordinary Website operation, we do not intentionally require you to provide:

• your broker login credentials;
• your trading account password;
• your payment card number in full through support channels;
• unrelated sensitive personal information.

If you contact us for support, please do not send passwords, private keys, broker credentials, or unnecessary sensitive information through email, contact forms, or Telegram.

5. How We Collect Personal Information

We collect personal information in several ways:

• Directly from you, such as when you place an order, request support, submit a contact form, send us an email, or otherwise communicate with us.
• Automatically, through server logs, cookies, analytics tools, and similar technologies when you browse or interact with the Website.
• From service providers and business partners, such as ecommerce platforms, hosting providers, payment processors, communications tools, anti-fraud vendors, or other vendors that help us operate the Website and deliver products or support.
• From publicly available or linked sources, where reasonably necessary in connection with support, fraud prevention, or dispute handling.

6. How We Use Personal Information

We may use personal information for the following purposes:

• to operate, maintain, secure, and improve the Website;
• to process orders, deliver digital products, and manage transactions;
• to verify purchases, manage downloads, and handle account or access-related issues;
• to provide customer service, technical support, installation guidance, activation assistance, and troubleshooting;
• to communicate with you about orders, billing, refunds, support, updates, security, or service-related matters;
• to send newsletters, product updates, or marketing communications where permitted by law or based on your consent;
• to monitor Website usage, understand performance, improve navigation, and refine our product and content experience;
• to detect, investigate, and prevent fraud, abuse, chargebacks, security incidents, unauthorized sharing, or other unlawful activity;
• to comply with legal obligations, accounting requirements, tax obligations, lawful requests, and enforcement needs;
• to establish, exercise, or defend legal claims.

If you choose not to provide certain information, we may be unable to process your order, deliver products, verify your purchase, or respond effectively to support or billing requests.

7. Legal Bases for Processing (EEA / UK Users)

If you are located in the European Economic Area or the United Kingdom, we process personal information under one or more of the following legal bases, depending on the context:

• Performance of a contract: when processing is necessary to process your order, deliver products, provide support you requested, or otherwise perform our obligations to you.
• Legitimate interests: when processing is reasonably necessary to operate, secure, improve, and administer the Website and our business, provided those interests are not overridden by your rights and freedoms.
• Consent: when we rely on your consent, such as for certain non-essential cookies or marketing communications where consent is required.
• Legal obligation: when processing is necessary to comply with legal, regulatory, accounting, tax, or enforcement obligations.
• Legal claims: when processing is necessary to establish, exercise, or defend legal claims.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out before the withdrawal.

8. How We Share Personal Information

We do not sell your personal information.

We may disclose personal information to the following categories of recipients where reasonably necessary:

• hosting, infrastructure, ecommerce, and website operation providers;
• payment processors and transaction service providers;
• email, communications, and support service providers;
• analytics, performance, and cookie-related service providers;
• security, fraud prevention, and IT support providers;
• professional advisers, such as lawyers, accountants, auditors, insurers, or consultants;
• government authorities, regulators, courts, law enforcement, or other third parties where disclosure is required by law or reasonably necessary to protect rights, safety, or legal interests;
• successors or counterparties in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.

Where useful or required, additional provider-specific information may be presented through checkout flows, cookie tools, just-in-time notices, or support interactions.

9. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember preferences, understand usage, improve performance, and help protect the Website from abuse or security issues.

Types of cookies and similar technologies we may use

Strictly necessary cookies
These are required for core Website functions such as page navigation, session management, cart and checkout functionality, fraud prevention, security, and delivery of requested services.

Preference or functionality cookies
These help remember settings or choices you make, such as language, region, login state, or other Website preferences.

Analytics or performance cookies
These help us understand how users interact with the Website, which pages are visited, how traffic flows through the site, and where improvements may be made.

Marketing or promotional cookies
If promotional or advertising technologies are used on the Website, they may collect information about browsing behavior to help measure campaigns or show more relevant promotional content.

Your choices

You can control or disable cookies through your browser settings. In some cases, cookie preference tools may also be made available on the Website.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek that consent before those technologies are activated.

Please note that disabling certain cookies may affect Website functionality, including login, cart, checkout, downloads, or other core features.

10. Telegram and Other Third-Party Messaging Platforms

If you choose to contact us through Telegram or another third-party messaging platform, your communications may also be processed by that third-party platform under its own privacy policy and terms.

Please avoid sending passwords, payment card details, broker credentials, or other highly sensitive information through Telegram or similar third-party messaging services.

We use information you send us through these channels only for the purposes relevant to your inquiry, support request, order issue, or other legitimate business need, subject to this Privacy Policy.

11. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you are located, including the United States, where data protection laws may differ.

Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally, including by relying on contractual safeguards, adequacy decisions, or other lawful transfer mechanisms.

You may contact us if you would like more information about the safeguards we use for international data transfers.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products and support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Unless a longer period is required or justified by law or a specific business need, we generally apply the following retention approach:

• order, billing, transaction, refund, and dispute records: typically retained for up to 7 years from the relevant transaction date;
• customer account, download, activation, and access records: typically retained while the account remains active and for up to 24 months after the last meaningful activity, unless longer retention is needed for fraud prevention, dispute resolution, or legal enforcement;
• support emails, contact form inquiries, and troubleshooting materials: typically retained for up to 24 months after the last support interaction, unless needed longer to resolve an ongoing issue, dispute, or legal matter;
• marketing subscription records: retained until you unsubscribe or withdraw consent, plus limited suppression information for up to 3 years to ensure your preferences are respected;
• server logs, security logs, and operational diagnostics: typically retained for up to 12 months, unless needed for abuse prevention, security investigations, or legal obligations;
• cookie and consent records: typically retained for up to 24 months or as otherwise needed to demonstrate compliance and manage your preferences.

When personal information is no longer needed, we may delete, anonymize, aggregate, or otherwise de-identify it, subject to applicable law and operational requirements.

13. Data Security

We implement reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include secure transmission methods, access controls, account protections, vendor management, and security monitoring. However, no method of transmission over the internet and no method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

14. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights:

• the right to know whether we process your personal information;
• the right to request access to the personal information we hold about you;
• the right to request correction of inaccurate personal information;
• the right to request deletion of personal information, subject to exceptions;
• the right to request restriction of certain processing;
• the right to object to certain processing;
• the right to data portability, where applicable;
• the right to withdraw consent where processing is based on consent;
• the right to complain to a supervisory or regulatory authority.

To exercise privacy rights, please contact us using the details in Section 18. We may need to verify your identity before processing your request.

We will respond in accordance with applicable law. In some cases, we may decline a request where an exception or legal basis permits us to do so.

15. California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding your personal information.

Subject to verification and applicable exceptions, you may have the right to request:

• the categories of personal information we collected about you;
• the categories of sources from which the personal information was collected;
• the business or commercial purposes for collecting, using, or disclosing the personal information;
• the categories of third parties to whom we disclosed personal information;
• the specific pieces of personal information we collected about you;
• correction of inaccurate personal information;
• deletion of personal information;
• information about whether we sold or shared your personal information;
• equal service and pricing without unlawful discrimination for exercising your privacy rights.

We do not sell personal information. We do not knowingly share personal information for cross-context behavioral advertising in the manner contemplated by California privacy law.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Authorized agents may submit requests on behalf of California residents where permitted by law, subject to verification and proof of authority.

16. Children’s Privacy

The Website is not directed to children, and our products and services are not intended for individuals under 18 years of age or the relevant age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and, where appropriate, delete the information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the “Effective Date” at the top of this page and post the revised version on the Website. If we make material changes that significantly affect how we handle personal information, we may also provide additional notice where appropriate, such as through the Website or by email where we have a valid address and are permitted to do so.

Your continued use of the Website after an updated Privacy Policy becomes effective means that you acknowledge the revised Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy, the personal information we hold about you, or you wish to exercise your privacy rights, please contact us:

EA FX WAY
Support: [email protected]
Billing: [email protected]
Contact page: the Contact page on our Website
Telegram support (optional): the Telegram support channel listed on our Website